Knowledge Base
Frequently Asked Questions
Frequently Asked Questions
About GullyRO
Have questions about how GullyRO helps water purifier service, rental and AMC businesses? Find answers about website creation, bookings, customers, technicians, AMC tracking, rental management, payments, inventory and pricing.
GullyRO is a software platform for water purifier businesses. We do not provide RO service directly.
FAQ Categories
12 Topics
General
General Questions
GullyRO is a website and business management software platform for water purifier service, rental and AMC businesses. It helps businesses create their own website, receive online bookings, manage leads, customers, technicians, AMC contracts, rental subscriptions, inventory, invoices, payments and reports from one dashboard.
No. GullyRO is not an RO repair, rental or installation service company. GullyRO is a software platform for businesses that provide water purifier service, rental, AMC, sales and maintenance services.
GullyRO is useful for:
| Business Type | Use Case |
|---|---|
| RO service providers | Manage bookings, customers and technicians |
| Water purifier dealers | Manage enquiries, installations and warranty service |
| RO rental businesses | Track rental purifier assets, deposits and monthly dues |
| AMC providers | Manage annual maintenance contracts and renewal reminders |
| Multi-branch companies | Manage operations across multiple teams and reports |
Many businesses manage everything through WhatsApp, phone calls, notebooks or Excel sheets. This can lead to missed enquiries, forgotten AMC renewals, poor technician coordination and payment confusion. GullyRO helps organize everything in one system so your team can manage the business more professionally.
Yes. GullyRO is suitable for small local service providers as well as growing water purifier rental and AMC businesses. Small businesses can start with website creation, service booking, customer management and job tracking.
Website
Website Builder Questions
Yes. GullyRO allows your business to create a professional website without coding. You can add your business name, logo, contact details, services, rental plans, AMC plans, service areas, photos and enquiry forms.
Your website can include:
- Home: Main page introducing your business.
- About: Details about your history and services.
- Services: RO repair, filter changes, shift pricing, etc.
- Rental Plans: Monthly RO purifier rental subscription packages.
- AMC Plans: Maintenance contracts packages list.
- Contact: Phone, WhatsApp, map location and office details.
Yes. Depending on your plan, you can connect your own domain name (e.g., `www.yourbusinessname.com`). You can also use a free GullyRO subdomain (e.g., `yourbusiness.gullyro.com`).
Yes. GullyRO websites are designed to be mobile responsive, so customers can view your website and submit enquiries from mobile, tablet or desktop.
Yes. You can add your WhatsApp number to your website so customers can directly message your business.
Bookings
Booking & Lead Management Questions
Yes. Customers can submit service booking requests from your website. They can enter their name, phone number, address, service requirement, preferred date and additional notes.
GullyRO can manage RO service bookings, filter replacement bookings, installation bookings, rental enquiries, AMC enquiries, complaint bookings, and callback requests.
All website enquiries and booking requests are captured inside your GullyRO dashboard. Your team can view the enquiry, contact the customer, update the status and convert the enquiry into a job, customer, AMC or rental subscription.
Yes. Your team can manually add leads received through phone calls, WhatsApp, referrals or walk-ins.
Yes. You can add lead status, notes and follow-up dates so your team does not forget to call interested customers.
Customers
Customer Management Questions
Yes. GullyRO allows you to maintain a complete customer database. You can store customer name, phone number, address, email, purifier details, service history, AMC details, rental information and payment records.
Yes. Every completed job or service visit is stored under the customer profile. This helps your team quickly understand what service was done previously.
Yes. You can store purifier brand, model, type, serial number, installation date, last service date, next service date and TDS details.
Yes. Your team can search customer records by name, phone number or other available details instantly.
Technicians
Job & Technician Management Questions
Yes. Once a booking is confirmed, your team can create a job and assign it to a technician.
GullyRO can manage installation, regular service, repairs, filter replacements, AMC visits, complaint visits, rental pickups, rental machine replacements, TDS checks, and product deliveries.
Yes. Jobs can move through statuses such as: New → Assigned → On The Way → In Progress → Completed. This helps the business owner and staff know what is pending, assigned and completed.
For the first version, technicians do not need a separate mobile app. Your team can assign jobs from the dashboard and share details with technicians through WhatsApp or SMS. A dedicated technician app/portal is scheduled for a future update.
Yes. You can record payment collection details against a job, including cash, UPI, bank transfer or online payment mode.
AMC
AMC Management Questions
Yes. You can create AMC plans such as Basic, Standard, Premium or Parts-Comprehensive plans. Each plan can include pricing details, validity duration, number of visits, parts inclusion, filter inclusion and contract terms.
Yes. GullyRO helps you track AMC start date, end date, visits used, visits remaining and contract validity status.
Yes. GullyRO highlights AMCs that are expiring soon or already expired in a dedicated list so your sales team can easily follow up for renewals.
Yes. Every AMC service visit can be recorded, and the system automatically tracks how many visits have been used and how many are remaining.
Rentals
Rental Management Questions
Yes. GullyRO supports complete rental management for businesses that provide water purifiers on monthly rental or recurring subscription plans.
You can track rental plans, monthly amounts, security deposits, installation dates, assigned purifier assets, billing cycles, next payment due dates, payment status, cancellations, and pickup requests.
Yes. GullyRO highlights upcoming and overdue rental payments in a dedicated panel so your team can follow up with customers who have unpaid dues.
Yes. You can assign a specific purifier machine serial number to a customer and track whether the machine is available in stock, installed, returned, under service, damaged or retired.
Yes. When a customer cancels a rental subscription, your team can track the cancellation request, deposit refunds log, and machine pickup schedules.
Inventory
Inventory Questions
Yes. GullyRO helps you manage spare parts like filters, membranes, booster pumps, UV lamps, pipes, taps, connectors and other service items.
Yes. When a technician uses spare parts during a service job, those parts can be recorded against the job ticket. This helps you understand stock usage and calculate service cost.
Yes. You can set minimum stock levels and monitor low stock alerts on the dashboard so you know exactly when to reorder parts.
Yes. GullyRO supports both purifier asset tracking (useful for rental assets) and spare parts inventory tracking (useful for repair and service parts).
Payments
Payments & Billing Questions
Yes. You can create invoices for service jobs, AMC contract purchases, rental security deposits, monthly rentals, spare parts sales and installation fees.
You can track Cash, UPI / QR codes, Bank Transfer (IMPS/NEFT), credit/debit cards, online gateways (Razorpay), and Cheques.
Yes. GullyRO supports online payment collection using payment gateway integrations such as Razorpay payment links.
Yes. GullyRO helps you track unpaid, partially paid and overdue invoices so you can send payment follow-ups to customers.
Both the security deposit collection at the start of a rental and its subsequent refund during cancellation are tracked inside the platform.
Reports
Reports & Dashboard Questions
GullyRO provides reports for leads conversions, bookings pipelines, technician jobs, customer records, revenue logs, outstanding balances list, AMC expiry tracking, rental dues tracking, inventory counts and purifier asset status.
The dashboard shows:
- Total customers & new leads queue.
- Pending jobs & completed jobs count.
- Active AMC contracts & expiring contracts warnings.
- Active rental subscriptions & overdue dues warning.
- Monthly revenue collected, outstanding dues, and low stock spare parts alerts.
Pricing
Pricing & Subscription Questions
GullyRO is a paid SaaS platform. Pricing depends on the package selected by the business. Plans are structured based on the number of customers, technicians, monthly jobs, custom domain support, inventory module access, and advanced reports.
GullyRO offers three primary plans: Starter (for small local service teams), Professional (for growing service and rental fleets), and Business (for multi-branch operations and larger field teams).
Yes. You can upgrade your subscription at any time as your customer base, technician team and business complexity grows.
Yes. Subscription cancellations can be initiated from the settings panel inside the platform based on our standard billing terms and policy.
Support
Setup & Support Questions
Yes. GullyRO provides detailed onboarding support to help you configure your business profile details, contact settings, service catalogs, rental packages, and website content.
No. GullyRO is designed specifically for business owners and staff, not software developers. The dashboard is intuitive and simple enough for receptionists, managers, and field technicians.
Yes. You can add multiple staff users and set specific role-based permissions. Roles include Business Owner, Manager, Receptionist / Support, Technician, and Accountant.
Yes. GullyRO is built using industry-standard secure logins, role-based access permissions, and strict database level separation so each tenant business can only access its own records.